Terms of Service

Last updated: September 29, 2026

These Terms of Service ("Terms") govern your access to and use of the website at contactrate.com and the services provided by Contact Rate LLC ("ContactRate.com," "we," "us," or "our"), a Wyoming limited liability company located at 1309 Coffeen Ave STE 1200, Sheridan, WY 82801. By using our website or services, you agree to these Terms. If you do not agree, do not use the services. If you use the services on behalf of a business, you accept these Terms on that business's behalf.

1. Our Services

Contact Rate LLC is a digital advertising agency. We provide:

• Advertising Services: planning, setting up, and managing online advertising campaigns for clients on third-party platforms such as Google, Facebook, and YouTube, including reporting on campaign results.
• Marketing Software: access to our marketing software, provided on a monthly subscription.

Our services are provided to businesses, not to consumers for personal or household use. All services are delivered online; no physical goods are shipped. The specific scope and price of your services are set out in the written quote or order form you accept before any charge.

2. Accounts

You agree to provide accurate business and contact information and to keep it up to date. You are responsible for keeping your login credentials secure and for all activity under your account. Please notify us promptly at support@contactrate.com if you believe your account has been accessed without authorization.

3. Pricing and Billing

• Pricing is provided in writing (a quote or order form) before any charge. All prices are in U.S. dollars.
• Advertising Services are billed as a recurring monthly service fee.
• Marketing Software is billed as a recurring monthly subscription.
• Ad spend (the amount paid to advertising platforms such as Google, Facebook, and YouTube to run your ads) is separate from our fees and is funded by you, either paid directly to the platform or as set out in your order form.

By providing a payment method, you authorize us to charge it for the fees in your order form on a recurring monthly basis until you cancel. Payments are processed by a third-party payment processor; we do not store full card numbers. If a payment fails, we may pause services until payment is received. We will notify you by email in advance of any change to your recurring price.

4. Cancellation

You may cancel your Advertising Services or Marketing Software subscription at any time by emailing support@contactrate.com or through your account, where available. Cancellation takes effect at the end of your current billing period. You will not be charged again after that, and your service continues until the end of the period you have already paid for. We will confirm your cancellation by email.

5. Refunds

Fees for a billing period that has already started are not refunded for partial periods. Ad spend already spent with advertising platforms is non-refundable. Billing errors are always refunded. See our Refund Policy for full details.

6. Client Responsibilities

You are responsible for the products and services you advertise, for the accuracy of the information and materials you provide to us, and for holding any licenses your business requires. You are also responsible for complying with all laws applicable to how you contact consumers, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), the CAN-SPAM Act, and state telemarketing laws.

7. Advertising Platforms

Campaigns run on third-party platforms that have their own policies and terms. We do not control those platforms and are not responsible for their decisions, including ad approvals or rejections, account restrictions, pricing, or changes to their systems.

8. No Guarantee of Results

We do not guarantee any specific number of inquiries, customers, sales, or return on ad spend. Advertising results depend on many factors outside our control.

9. Intellectual Property

Our software, website, and materials remain the property of Contact Rate LLC. While your subscription is active, you receive a limited, non-exclusive, non-transferable right to use our software for your own business. You keep ownership of the materials you provide to us and allow us to use them to deliver the services.

10. Acceptable Use

You may not use our website or services for any unlawful purpose, to send unsolicited messages in violation of law, to interfere with or disrupt the services, or to copy, resell, or reverse engineer our software.

11. SMS Terms

Program description: If you check the SMS consent box on our website contact form, or otherwise give us your express consent, ContactRate.com (Contact Rate LLC) will send you text messages about your inquiry, your account, and customer support.

• Message frequency varies.
• Message & data rates may apply.
• Reply STOP to opt out at any time. You will receive one message confirming your opt-out, and no further messages after that.
• Reply HELP for help, or contact us at support@contactrate.com or (310) 849-3542.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is not a condition of purchase.

See our Privacy Policy for how we handle your information.

12. Disclaimer of Warranties

The website and services are provided "as is" and "as available," without warranties of any kind, express or implied. We do not warrant that the services will be uninterrupted or error-free.

13. Limitation of Liability

To the maximum extent permitted by law, Contact Rate LLC's total liability for any claim relating to the services is limited to the fees you paid us for the services giving rise to the claim during the three (3) months before the claim arose. We are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or lost data.

14. Indemnification

You agree to indemnify and hold harmless Contact Rate LLC from claims arising out of your advertised products or services, the materials you provide, how you contact consumers, or your violation of these Terms or applicable law.

15. Suspension and Termination

We may suspend or end services if you fail to pay, violate these Terms, or use the services unlawfully. Either party may end the relationship by cancelling as described in Section 4.

16. Billing Disputes and Chargebacks

If you have a question or concern about a charge, please contact us first at support@contactrate.com. Most billing issues can be resolved quickly and directly. We ask that you contact us before filing a chargeback or payment dispute with your bank or card issuer.

17. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. Any dispute relating to these Terms or the services will be handled exclusively in the state or federal courts located in Wyoming.

18. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of the services after changes are posted means you accept the updated Terms.

19. Contact

Questions about these Terms? Contact us at support@contactrate.com, by phone at (310) 849-3542, or by mail at:

Contact Rate LLC
1309 Coffeen Ave STE 1200
Sheridan, WY 82801